Emergency Link

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September 29, 2017

  

Dear Residents,

 

As announced yesterday, we will begin the phased return of our G Tower residents to their apartments on Monday, October 2nd.

 

We are contacting G Tower residents at their hotel to attend Saturday meetings to advise everyone about the schedule for their apartment availability. 

 

G Tower residents not at the hotels will receive a personal call with this information on Saturday as well.   

 

We plan to contact our A Tower residents directly either in-person or via telephone regarding their move-in schedule next week.

 

For all other apartments on both campuses undergoing remediation we will continue to communicate personally with you to provide status updates and anticipated progress.  

 

Progress continues at Orchid Terrace and the preliminary feedback on our testing is positive indicating a potential re-opening in the near future.

 

We appreciate everyone’s patience and support as we continue to work diligently on restoring our communities and the return of our entire Moorings Park family. 

 

Given our ongoing personal communications, this “Emergency Link” page will now be used to communicate important information to our residents, family and friends during times of any future emergencies, including events such as hurricanes.

 

Residents, however, are encouraged to log-in to their Neighborhood website for further information on our campus activities and events.

 

As a reminder, the Resident Hotline is available to you to obtain a brief overview of the status of your apartment at 239-261-6938 from 9:00 am – 4:00 pm Monday through Friday.

 

 

Sincerely,

Dan Lavender

CEO

 

September 28, 2017

 

Dear Residents,

As previously communicated, our remediation efforts have produced successful results in an increasing number of apartments across campuses.  As a result of our most recent test results, we are pleased to report that we will begin the phased return of our G Tower residents to their apartments on Monday, October 2nd.  Planning for this schedule is underway and we will communicate specifics to all affected residents in person or via phone calls beginning Saturday.

Likewise, we continue to receive positive feedback about test results for the A Tower apartments as well and we anticipate a phased return of residents there beginning the middle of next week.  We will be communicating a schedule with all A Tower residents early next week.  We are also pleased to report that based on early remediation and testing, we are optimistic that Orchid Terrace will be re-opening in the not too distant future.

In the meantime, scheduled transportation services will continue for residents that have been temporarily relocated to the Naples Hilton and Edgewater Beach Hotel to and from both campuses as needed.

If you are an A & G Tower resident that has made other temporary living arrangements and wish to schedule a visit to your apartment at Moorings Park or Moorings Park at Grey Oaks, please contact Kayla Douglas at 239-643-9189.

In addition to the A & G Towers, we continue to make great progress on both campuses with more favorable results each day.

As a reminder, you may also call the Resident Hotline at 239-261-6938 from 9:00 am – 4:00 pm Monday through Friday to obtain a brief overview of the status of your apartment.

Thanks again to our residents who have already made a donation to our Hurricane Relief Fund to benefit staff at both campuses whose lives have been severely impacted by the storm.  Your generosity is greatly appreciated and you may return a check to our clubhouse administrative offices at Grey Oaks or Moorings Park.

Sincerely,

Dan Lavender

CEO

 

 

September 27, 2017

 

Dear Residents,

We are very pleased to report that our remediation efforts have continued to produce successful results in an increasing number of apartments across campuses.  As previously mentioned, this process includes evaluation, protocols development, interventions (drying, dehumidifying, etc.), and testing.

Given our progress to date, we will soon be in position to communicate a phased approach to  enable our residents to move back into their apartments, beginning with our residents in the A & G Towers.  We anticipate that by Friday of this week we will be advising those residents about a phased schedule that will start early next week for their return. Our goal is to make certain that each apartment has been carefully prepared for occupancy and we look forward to establishing and communicating a final schedule at this time. Please be aware that in addition to the actions mentioned above, the following recovery efforts have been completed:

All residential refrigerators were cleaned out and any perishable items removed.

All refrigerator drain pans were checked and emptied.

All linens visibly soiled (bagged or set aside) used by residents for absorbing water etc. have been picked up and delivered to the Laundry for cleaning.

 

Linen is being stored by Laundry staff until we are given the ok to enter into the buildings.

 

Phone/cable/internet services have also been restored in these buildings.

 

Scheduled transportation services will continue for residents that have been temporarily relocated to the Naples Hilton and Edgewater Beach Hotel to and from both campuses as needed.

 

If you are an A & G Tower resident that has made other temporary living arrangements and wish to schedule a visit to your apartment at Moorings Park or Moorings Park at Grey Oaks, please contact Kayla Douglas at 239-643-9189.

 

As a reminder, you may also call the Resident Hotline at 239-261-6938 from 9:00 am – 4:00 pm Monday through Friday to obtain a brief overview of the status of your apartment.

 

Moorings Park Trio, CHL and Clubhouse dining venues have all resumed regular dining hours of operation

 

Moorings Park at Grey Oaks dining venues have all resumed regular dining hours of operation. Please check the Neighborhood website for dining hours and menus.

 

PLEASE NOTE:  Any Moorings Park resident wishing to dine at Grey Oaks must make a reservation by calling Mary Ann Szlachetka at 239-682-2190.

 

Thanks again to our residents who have already made a donation to our Hurricane Relief Fund to benefit staff at both campuses whose lives have been severely impacted by the storm.  Your generosity is greatly appreciated and you may return a check to our clubhouse administrative offices at Grey Oaks or Moorings Park.

 

Sincerely,

Dan Lavender

CEO

 

September 26, 2017

Dear Residents,

The remediation process continues to advance.  The process includes evaluation, protocols development, interventions (drying, dehumidifying, etc.), and testing.   We continue to get encouraging reports on the process toward final testing in many areas.

Progress continues on the remediation of our A and G Towers.  More information will be posted as soon as we receive the testing reports.  In the meantime, scheduled transportation services will continue for residents that have been temporarily relocated to the Naples Hilton and Edgewater Beach Hotel to and from both campuses as needed.

Orchid Terrace remediation and testing continues to make good progress.  We will continue to keep residents updated over the next few days with information about a planned reopening contingent upon our work schedule.

Moorings Park at Grey Oaks and Moorings Park remediation work and testing continues steady progress on both campuses.  As a reminder, you may call the Resident Hotline at 239-261-6938 from 9:00 am – 4:00 pm Monday through Friday to obtain a brief overview of the status of your apartment.

Landscaping crews on both campuses continue to work diligently to clean the entire sidewalks so they are passable. The majority of the debris has been bundled and stacked for removal over the next week.

Moorings Park Trio, CHL and Clubhouse dining venues have all resumed regular dining hours of operation

Moorings Park at Grey Oaks dining venues will all resume regular hours of operation as of Wednesday, September 27, including SandWedge Bistro, The 105 and Vynes Restaurant & Bar.

Vynes Restaurant & Bar:  Wednesday, September 27, 2017 | The Supper Club | Pasta /Italian night

The 105:  Full menu available on the neighborhood website

Reservations can be made by calling 239-919-1733

Wednesday –Sunday  4pm –8pm

PLEASE NOTE:  Any Moorings Park resident wishing to dine at Grey Oaks must make a reservation by calling Mary Ann Szlachetka at 239-682-2190.

Below is an excerpt update from the City of Naples, Bill Moss, City Manager:

There is a priority for debris collection and there are crews working in all areas of the City.  It is a significant effort that is underway.  County-wide, there were 41 trucks operating yesterday.  Collier County officials expect 100 trucks to be working county-wide next week.  Businesses that did not incur damage are open, including restaurants on 3rd Street S., 5th Avenue S., Venetian Village, along U.S. 41, and in other areas.  People are visiting the beach and the partially opened Naples Pier.

 

Thanks again to our residents who have already made a donation to our Hurricane Relief Fund to benefit staff at both campuses whose lives have been severely impacted by the storm.  Your generosity is greatly appreciated and you may return a check to our clubhouse administrative offices at Grey Oaks or Moorings Park.

 

Sincerely,

Dan Lavender

CEO

 

 

September 25, 2017

Dear Residents,

 

 

  • Remediation of our A and G Towers continues to make steady progress as a result of work performed over the weekend.  Residents are now visiting their apartments at scheduled intervals. While work continues we have temporarily relocated our residents who have been staying in Orlando to hotels closer to home at the Naples Hilton and the Edgewater Beach Hotel.  For those residents of A and G who did not relocate with us but made other arrangements during the storm, we will contact you to advise when you are able to return to Moorings Park.  If any A and G resident requires temporary lodging here in Naples, please contact Kayla Douglass at 239-643-9189.

 

  • Remediation and testing is underway at Orchid Terrace with very good progress to date.  We will keep residents updated over the next few days with information about a planned reopening contingent upon our work schedule.

 

  • Remediation work and testing at Grey Oaks and throughout the rest of the Moorings Park campus continues steady progress.

 

  • As a reminder, you may call our Resident Hotline at 239-261-6938 from 9:00 am – 4:00 pm Monday through Friday to obtain a brief overview of the status of your apartment.

 

  • Tuesday dining at Moorings Park will follow our regular schedule at the Clubhouse Dining Room and Trio restaurants.

 

  • Tuesday dining at Grey Oaks will include a buffet style lunch and dinner from 12:00 – 2:30 pm and dinner from 5:30 pm – 7:30 pm in The 105 restaurant.  PLEASE NOTE:  Any Moorings Park resident wishing to dine at Grey Oaks must make a reservation by calling Mary Ann Szlachetka at 239-682-2190.

 

  • Thanks to those residents who have already made a donation to our Hurricane Relief Fund to benefit staff at both campuses whose lives have been severely impacted by the storm.  Your generosity is greatly appreciated and you may return check to our clubhouse administrative offices at Grey Oaks or Moorings Park.

 

Sincerely,

Dan Lavender

CEO

 

September 23, 2017

Dear Residents,

As everyone at Moorings Park works toward the safe return of all residents to their homes and the restoration of our campuses after the hurricane, it is not too soon for us to take note of what plans served us well and where we can improve.   We have always strived to provide outstanding care and security for our residents, and I would like everyone to know that we are committed to applying this most recent experience to strengthen the effectiveness of our storm response going forward.

Charley, Wilma, and now Irma. What lessons will we learn this time, and how we will improve?  A review of each storm’s history shows that Irma produced the most severe and direct hit with the highest sustained winds in our recorded history.  The damage left at Moorings Park from Charley and Wilma pales in comparison to the devastating impact which resulted from high category 3 sustained winds, including category 4 wind gusts recorded at nearby Naples Airport. The severity of this storm has been underlined by the longer loss of power, potable water, and ongoing business closures in Naples.  As a result, unlike our experiences with Charley and Wilma, recovery from Irma continues to consume our efforts 13 days later.  Crews are working long hours through this weekend with one goal in mind: to get everyone back to their homes as soon as possible.

Our Comprehensive Emergency Management Plan (CEMP) is detailed, sophisticated, and served us well. It was reviewed and approved by several regulatory agencies in advance. However, as with any plan, I am committed to the goal that THE CEMP CAN AND WILL BE IMPROVED.  As mentioned in the 9/17 communication on our website’s Emergency Link, Dwight D. Eisenhower’s quote about war provided a useful context during this crisis: “In preparing for battle I have always found that plans are useless, but planning is indispensable.” For example, when our pre-contracted generator fuel was redirected by emergency specialists to the east coast, our plan was useless. However, having a well-organized plan that highlighted the procurement of critical supplies allowed us to adapt and secure generator fuel early enough to ensure that the generators did not run out.  As another example, when our pre-contracted hurricane restoration company indicated that their equipment could not be back from the Houston disaster for “a few weeks,” having a plan in place that highlighted the most critical post-storm tasks allowed us to contract with not just one but four different restoration companies. The speed of reacting and securing these resources has positioned us well to minimize damage and restore homes, allowing residents to return as soon as possible despite the direct hit we encountered.  Although we have multiple examples of similar experiences, not to mention the tireless and heroic work of so many, it is important for you to know that we will continue to work to make certain that THE CEMP CAN AND WILL BE IMPROVED.

One of the most important components of the plan is to determine whether to evacuate or shelter. We are certainly ready to listen and to improve wherever necessary; however, no information has been identified to date that would lead us to different decisions than the ones made before and after the storm.  We learned a great deal from Charley, Wilma, and Katrina.  The existing CEMP is based on the knowledge gained from those storms and an analysis of the effect of evacuate vs shelter decisions on life safety outcomes, damage mitigation, and recovery.  As always, we will not rush to judgement but carefully review results and obtain input and expert analysis.  For reference, our communication to residents on the September 15th Emergency Link website posting included a Frequently Asked Questions document which provides an outline of our determination of shelter vs. evacuate. It is recopied at the end of today’s post.

For all of us, and for me personally, the storm was extremely impactful. I will never forget our joy on Wednesday, September 13th, upon learning that power was restored at Grey Oaks. I will never forget the moment on Thursday, September 14th, in our operations command center when, at 7:33 PM, full power was restored there and throughout the Moorings Park campus. At some point, I will probably take power for granted again, but for now, whenever I turn on a light or run water, I am reminded of how blessed we are to live in this climate with modern conveniences.

Prior to the return of power, I witnessed teams of staff and volunteers staying at Moorings Park for days and nights assessing damage, prioritizing resources, and working to stabilize areas of buildings. When the calls began to come in for details on specific apartments, many of our staff had not even taken the time to address the damage in their own homes. I don’t recall ever hearing one word of complaint.

We live in an age of instant information. We are so hungry for news that if we cannot obtain a constant stream, we will occasionally resort to any news source.  At Moorings Park, we organized all hands on deck to assess every apartment.  From accountants to Human Resource Specialists, virtually every department was engaged in walking, observing, making notes, and feeding our database.  Teams were rapidly dispatched to assess and record damage. This allowed us to prioritize use of the remediation specialists and direct experts into critical areas quickly and efficiently. We believe it was critical to obtain accurate and reliable information from experts to inform our communications.

Overall, residents were very patient leading up to the establishment of our Resident Hotline on September 22nd  to provide data on the status of homes.  While we worked to provide this information as soon as possible, it was most important for us to get to the point where we had more expert analysis and accurate data.  Thus we chose reliability over expediency.  We executed detailed restoration planning that could be communicated accurately as soon as available.  Please be assured that we will conduct a careful analysis of the use of resources and outcomes, and we will listen to feedback because we know that THE CEMP CAN AND WILL BE IMPROVED.

In closing, during this crisis, the beauty of the human spirit has been frequently on display.  We have received many suggestions for improvement and these ideas should and will be carefully reviewed and if appropriate, implemented. We have also received many expressions of gratitude. I have attached two letters received since Irma below for your review.  (One is from Pam and Bill Langley at Grey Oaks and one is from Paul Chartrand, a volunteer and family member at Moorings Park.)  I want to express my sincere appreciation to our staff members who, despite facing their own personal challenges, have never wavered in their commitment to professional and compassionate care for everyone they serve.  In addition, I would like to thank the many residents who have helped us reach out to our neighbors to provide comfort and assistance.  Thank you for your patience as we continue to prioritize urgent and important tasks.

Sincerely,

Dan Lavender, CEO

 

Communication from Pam & Bill Langley on 9/18

We want you to know how much we appreciate all the hard work the MPGO staff did to make our stay at the Grande Place safe and comfortable during Hurricane Irma.

Words cannot describe the entire effort made by all before, during and after the incredible storm. It was obvious that the assignments for every team member were well thought out.

 

Preparation was not an easy job at MPGO. Securing anything that could become a missile was a necessity. The lanai’s here are very large and in many cases with lots of furniture, plantings, statues, etc.  Most lanai’s also have a mounted large screen TV. Everything was moved inside by staff. Garages were also emptied of bikes, shopping carts, etc.  Golf carts were moved inside against walls. Safety was obviously a priority.

 

Although we felt safe in our unit we moved up to the Grande Place building on Saturday and Sunday during the actual landfall. Everything was provided for in terms of rooms, food, water, etc. The dedication of the staff was incredible. Gary, Jessica, Robert, MaryAnn, Sergey, Arthur (in the kitchen) and so many others that were behind the scenes worked nonstop with very little sleep, aching joints and muscles, but always with a smile. They really took care of us. We did not want for anything.

 

After the storm and it was safe the staff moved right into damage assessment and control. Buildings and individual units were inspected and cleared for reentry.

 

We know it’s going to be lot of work ahead, but we just want everyone to know how thankful we are. Hopefully their days will come soon for relaxation and good thoughts of a job well done in keeping us safe. Please thank everybody on our behalf.

 

Pam & Bill Langley 

 

Letter from the Desk of Paul Chartrand

Diana Bailey, Kim Adams, Dedicated professionals of Chateau Team

Dear friends,

The dire circumstances created by the Hurricane Irma emergency provided me with the unique opportunity to volunteer my services to the residents and staff of the Chateau at Moorings Park.  I hope that in some small measure, I was able to aid in making a stressful situation for the residents easier to bear and hopefully, help ease the burdens of both administrators and staff charged with their care and safety, during the storm and beyond.

With any crisis situation, events are constantly changing with rapidity; creating the necessity for critical thinking “on the fly” in order to adapt to and overcome the challenges of unforeseen or unknowable circumstances while implementing immediate solutions necessary to the preservation of life.  While things may not run as smoothly as one might hope, it is important to note that vital tasks were completed – if not most efficiently, they were completed most expeditiously and as expediently as humanly possible.

Your primary mission is the care and safety of your residents; and I was both proud and honored to bear witness, firsthand, to how successfully those duties were discharged to the utmost degree. The extraordinary display of empathy and compassion coupled with a peerless level of professionalism as staff ministered to needs, both physical and emotional, was exemplary. I am sure that such performance of your duties is rather matter of fact and “old hat” to all of you; however, to me, it was nothing short of phenomenal, You, the dedicated staff, working tirelessly on behalf of your charges – despite little to no sleep, eating cold meals or missing meals completely, yet continually providing the highest standard of care and much needed emotional support to individuals – whose lives, in a matter of moments, were turned upside down and inside out.  It speaks volumes, not only to the remarkable degree of professionalism demonstrated, but to the profound quality of character and depth of humanity possessed by every individual working during this horrific storm and continuing to work in its aftermath.

It is important for the families of the residents entrusted to your care to know – that they, the residents, are most decidedly, in good hands.  The families can rest assured that the care, safety, and overall well-being of their precious loved ones is at the forefront and is foremost in the minds of the dedicated and professional staff of the Chateau at Moorings Park.

I wish to both thank you and salute your all for a job well-done, I am in awe!  I offer each and every one at the Chateau-my most sincere and heartfelt admiration for your performance and conduct, not only in a crisis, but on a daily basis providing the highest level of care for your residents.  In closing, and with apologies to Winston Churchill, I want to add that; this was indeed, your finest hour!

Respectfully, Paul Chartrand

Reposting of a section from the Questions and Answers posted 9/16/17:

Q:           Why was the decision made to encourage IL residents to evacuate while the rest of the campus sheltered in place?

A:            Successful emergency management is a combination of scientific information and good judgement.  Studies of prior catastrophes have not been conclusive on sheltering vs. evacuation. If you do evacuate, how do you select a location that is sure to have power and not be devastated by a storm without a certain path? Since all evacuation facilities are mostly full, what will the living arrangements be at the location? What negative outcomes for the frail will result just from the simple evacuation process?

 

Our Comprehensive Emergency Management Plan is clear that IL residents are responsible for making their own decisions based on accurate, real-time information.  For our frail elderly, this responsibility clearly rests with Moorings Park.  We did our best to inform all residents of the evacuation recommendation made by the Collier County Sheriff; most residents chose to act on his guidance.  For those who remained, we provided close oversight to ensure safety.  When the evacuation order was given at a late hour, our first call was to the Agency for Healthcare Administration (AHCA) for counsel.  They authorized us to remain and concurred that it would be extremely dangerous to evacuate fragile patients at that point in the time frame provided.  Had the evacuation order come earlier, we may have taken a different course.  After consulting with AHCA, Sherriff Rambosk was contacted on his cell phone and was provided with the information, including our decision to shelter with the approval of ACHA. He responded affirmatively. Communication with Sherriff Rambosk continued throughout the storm to share and exchange resources and information. The decisions made were both reasonable business judgements and in the best interest of our nursing and assisted living residents. Irma has proven once again that we can have great confidence in the quality of our buildings. As with Katrina, we look forward to the lessons learned and continuous quality improvement to improve our processes.

 

 

*****************************************************

 

 

September 22, 2017

Dear Residents,

  • Remediation of our A and G Towers continues to make steady progress.  We will be working through the weekend to restore conditions and will be prepared to arrange resident visits by floor at a time to be announced next week.  While work continues we will be temporarily relocating our residents who have been staying in Orlando to hotels closer to home this Sunday at the Naples Hilton and the Edgewater Beach Hotel.  For those residents of A and G who did not relocate with us but made other arrangements during the storm, we will contact you to advise when you are able to return to Moorings Park.  If any A and G resident requires temporary lodging here in Naples, please contact Kayla Douglass at 239-643-9189 beginning Monday, September 25th.
  • As a reminder, you may call our Resident Hotline at 239-261-6938 from 9:00 am – 4:00 pm Monday through Friday to obtain a brief overview of the status of your apartment.
  • Weekend dining at Moorings Park will follow our regular schedule at the Clubhouse Dining Room and Trio restaurants.
  • Weekend dining at Grey Oaks will include a buffet style lunch and dinner from 12:00 – 2:30 pm and dinner from 5:30 pm – 7:30 pm in The 105 restaurant.  PLEASE NOTE:  Any Moorings Park resident wishing to dine at Grey Oaks must make a reservation by calling Mary Ann Szlachetka at 239-682-2190.
  • We have now established a Hurricane Relief Fund for the benefit staff at both campuses whose lives have been severely impacted by the storm.  Please take a moment to read the letter below and know that your donation of any amount is greatly appreciated.

 

Sincerely,

Dan Lavender
CEO

 

Additional Letter from Foundation:

September 22, 2017

Dear Residents,

It has been over a week since the destructive winds and rains of Hurricane Irma made landfall in Collier County.  While some members of our community were blessed to have their homes and personal property spared, a number of our dedicated employee staff suffered crippling losses from this storm.

Our Moorings Park Foundation, through the generosity of our residents, has always served as an important pillar to support deserving staff through educational grants and childcare services.  The aftermath of this hurricane disaster has resulted in sobering hardships for individuals and families among our employees.

Despite this adversity, our staff has continued to execute their duties and demonstrated a compassionate commitment to Moorings Park and our residents.  It is important that we help those whose lives have been upended by the misfortune this devastating storm has brought to their doorstep.

In response our Foundation has hereby created the Moorings Park Hurricane Relief Fund to provide assistance to those employees with demonstrated needs ranging from temporary lodging to unexpected expenses due to storm loss.

Your tax deductible donation in any amount is very much appreciated.  Please make your check payable to the Moorings Park Foundation and designate Hurricane Relief Fund in the memo field. It can be delivered to the Moorings Park Clubhouse c/o Steve Brinkert, 120 Moorings Park Drive, Naples, FL  34105.

Thank you very much.

Sincerely,

Dan Lavender
CEO

and

Karl Sheffield
Chairman, Moorings Park Foundation

 

 

 

September 21, 2017

Dear Residents,

We have completed the process of assessing every home and have received analysis from our hurricane remediation specialists regarding requirements in each one.  As a result, we have now established a Resident Hotline which will assist residents by providing updated information about the condition of their apartments.  We will provide updates to our A and G Building residents regarding the status of their apartments via our staff accompanying them at their hotel.  For all other residents, beginning tomorrow, Friday the 22nd from 9:00 am to 4:00 pm residents may call in to 239.261.6938 and hear a brief overview of the findings to date for their apartment.

Overall, given the severity of the hurricane, we are very pleased with the integrity of our buildings which withstood gusts of wind up to 140 mph.  For those apartments requiring follow-up, remediation specialists are now working from established schedules to restore all affected apartments to their pre-storm conditions.  We are working as expeditiously as possible to resolve all conditions to insure resident safety and satisfaction and will continue to keep everyone apprised about our progress.

  • We have been advised that the “Boil Water” advisory has been lifted for residents at Moorings Park and Moorings Park at Grey Oaks.  It is recommended that we empty old ice and make new ice in refrigerators.
  • The Petti Center Pool at Moorings Park will be reopening tomorrow.
  • Both pools remain open at Grey Oaks and there will be an Aqua Tone Class at the Phase I pool at 9:00 am.
  • Dining on Friday at Moorings Park will follow our regular schedule at The Clubhouse Dining Room, Trio, and CHL Café.
  • Dining on Friday at Grey Oaks will include lunch from 12:00 – 3:00 pm and dinner from 5:30 – 7:30 pm in The 105 restaurant.  A full bar and lounge services will also be available during dinner hours in The Ballroom.
  • Please continue to check Channel 2501 and your Neighborhood website for program announcements.  Physician Services are available at the Moorings Park CHL Clinic on Friday from 8:00 am – 4:30 pm.  The office number is 239-624-1120.

 

Sincerely,

Dan Lavender
CEO

 

 

 

 

September 20, 2017

Dear Residents,

  • The City of Naples, a separate entity from Collier County advises that the “Boil Water” requirement remains in effect for its customer including our residents at Moorings Park and Moorings Park at Grey Oaks.
  • Our remediation experts and contractors continue to make excellent progress to restore all apartments on both campuses to pre-storm condition. We anticipate publication of our apartment status call-in number tomorrow which will allow all residents to obtain updated information on their apartment’s status.
  • Work is well underway in Tower apartments A and G at Moorings Park. By the end of this week we will have enough information to advise our friends and neighbors at the Ritz-Carlton in Orlando about their status. We will schedule a meeting on Friday afternoon at the Ritz-Carlton to present the latest information. For those A and G residents who are not staying in Orlando, we will post updated information on Friday’s emergency link update.
  • Dining on Thursday at Moorings Park will follow our regular schedule at the Clubhouse Main Dining Room, CHL Café and Trio.
  • Dining on Thursday at Grey Oaks will include lunch from 12:00-3:00pm and dinner from 5:30-7:30pm in The 105 restaurant. A full bar and lounge services will also be available during dinner hours in the Ballroom.
  • Please continue to check Channel 2501 and your Neighborhood website for program announcements. Physician services continue to be available at the Moorings Park CHL Clinic from 8:00am-4:30pm. The office number is 239-624-1120.

 

Sincerely,

Dan Lavender
CEO

 

 

September 19, 2017

Dear Residents,

  • Remediation of apartments with water damage is now underway and progressing well on both campuses. We appreciate your patience and will provide updated information for individual apartments with a dedicated hotline as soon as possible.
  • Landscaping crews are returning in greater numbers daily and both campuses are seeing continuing progress. We are endeavoring to save as many trees as possible throughout this process.
  • Our friends and neighbors continue to fare well at the Orlando Ritz-Carlton. Please log onto the Neighborhood website to view the latest photos and keep abreast of all scheduled social and wellness activities.
    • Moorings Park: http://neighborhood.mooringspark.org
    • Moorings Park at Grey Oaks: http://neighborhood.mooringsparkgo.org
  • Reports from city and county government officials continue to report a substantial proportion of homes and businesses without power. Please note that the “Boil Water” advisory remains in effect.
  • Our staff today successfully transported a number of former Orchid Terrace residents to Oakstone at Grey Oaks where they are becoming acclimated to new surroundings with snacks and entertainment.
  • As a reminder, on Wednesday at Grey Oaks lunch will be provided in The 105 from 12:00-3:00pm. Dinner will also be at The 105 from 5:30-7:30om. A bar and lounge area will be set up in the Ballroom during dinner time as well. At Moorings Park, regular dining hours of operation are in effect at the Clubhouse Main Dining Room, Trio and the CHL Café.
  • Physician Services are available at the Moorings Park CHL Clinic on Wednesday from 8:00am-4:30pm. As a reminder, the office number is 239-624-1180.
  • We continue to have daily stories of caring and selfless behavior among the residents and staff. Thank you one and all.

Sincerely,

Dan Lavender
CEO

 

 

Service Update – September 18, 2017

Moorings Park FAQ’s

Q:           What is the overall current status of the community?

A:            We continue to make great progress. Power has been restored to all residential buildings, the Clubhouse and The Chateau, including telephone, internet and T.V. services. General clean-up of debris and landscaping services are ongoing. All services are being provided to assisted living, memory care, and skilled nursing residents at The Chateau. We continue to monitor city and county advisories to determine conditions. 37% of FPL customers in Naples are still without power. The “Boil Water” notice remains in place and many businesses are still closed. Effective today, the imposed city curfew has been lifted.

Q:           What is the status of Healthcare services being provided for the residents?

A:            Emergency services are being provided 24/7 and with activation of personal pendants and household pull cords for residents on-site. Physician services will be available beginning Tuesday at our Clinic in the CHL from 8:00am to 4:30pm with resumption of regular hours going forward. As a reminder, the office number is 239-624-1120.

Q:           What are the hours for dining services?

A:            Effective Monday this week, regular dining hours of operation have resumed at the Clubhouse Dining Room, Trio, CHL Café and The Chateau. Orchid Terrace remains closed. Application of dining points began with our Brunch on Sunday.

Q:           What activities are available now on campus?

A:            A modified scheduled of social and wellness activities is available and posted on the Neighborhood website. Please note that High Holy Day services have been scheduled in the Bower Chapel during September. For further information on all scheduled events please go to http://neighborhood.mooringspark.org/ and view the schedule of events. Please contact Erica Blanco at 239-643-9123 with any additional questions.

Q:           What is the status of any repairs required in our apartments?

A:            Initial assessments have been completed for every home. We will be publishing a call center number as soon as possible that will enable all residents to obtain updated information about the condition of their home.

Q:           How are our neighbors doing who are staying temporarily at the Ritz-Carlton in Orlando?

A:            As stated in our previous link, our residents are doing fine and in good spirits. Our staff and Ritz-Carlton personnel are providing a variety of options including fitness, concierge, transportation, and dining services. We will be posting some photos on the Neighborhood website of our friends and neighbors. For any messages, residents there may be reached by contacting the Hotel Concierge at 407-393-4060.

Dan Lavender
CEO

 

 

 

Service Update – September 17, 2017

  • Thank you all for your continued support and patience. Today’s communication will be limited.  Please refer to prior communications below for dining hours and FAQs
  • The physician practice will resume office hours tomorrow morning. Carolina Castillo-Sanchez, Officer Manager, and her team will be at Grey Oaks from 8 am – 4:30.  They will be at Moorings Park on Tuesday from 8 am – 4:30 and then they will resume normal operations.  As a reminder, the office number is 239-624-1120.
  • There have been no new communications from the city or county. The curfew remains in place from 9:00 pm to 6:00 am.  FPL is working around the clock and the last report from yesterday has 43% of the homes with power.  There remains a concern in the county, but not in the city, with water use and its impact on the sewage system.  There is a request to limit water usage.  The “Boil Water Advisory” is still in effect.
  • Sunday has provided some time for reflection. Dwight D. Eisenhauer said “In preparing for battle I have always found that plans are useless, but planning is indispensable.”  Our disaster plan provided guidance but we also relied on quick decisions by so many dedicated people responding to real time changes in conditions.  At Moorings Park and Moorings Park at Grey Oaks each day is revealing how fortunate we are to have thought in advance and had a skilled and dedicated team in place to react.  There have been so many difficulties, hardships, and inconveniences along with so many stories of the best in people revealed, as they reached out and served others.  This is true of our partners, associates and residents.  Thank You.  Finally, today’s communication will concluded with a report provided by Betsi Jones, Foundation Administrator, who is with our residents in Orlando.

Dan Lavender
CEO

 

 

 

Betsi Jones 9/17 report:

We the staff believe our residents feel loved and cared for. They miss home at Moorings Park, and they long for information about it and about their friends that are not here. They crave the daily emergency link print out. They arrived exhausted and frail, yet now they grow in strength, health, and positivity every day. As Dan said, there is true beauty visible in every corner every day.

Our MP staff and residents have bonded in a very special way that will never be forgotten.

Specifically, some traditions at Moorings Park have redeveloped here: impromptu cocktail parties in the lobby before dinner, albeit toothbrush glasses have replaced crystal goblets at times. Joyful comradery bubbles up with the reunion we have with every mealtime. Our banquet hall has become both our temporary clubhouse and CHL, with the morning stretch class and a walking Moai following certain meals every day. Community feeling is strong, and the feeling will come home to Naples.

All cringe at Naples Daily News headlines about water problems and curfews and closed schools and businesses and what seems like a slow progress on the return of power. All realize that the wrath of Irma was truly released on our town more than most of Florida and America. Every time the “same” breakfast and lunchtime meal is laid out, residents first remark about how they miss the wonderful food at Moorings Park, and then about how greatly, deeply they appreciate this moment in their lives and how cared for they are by their Moorings Park.

This morning our shuttles to the pharmacies are replaced by a morning shuttle to Mass and by a community prayer service in our clubhouse led by one of our own residents, a former pastor. We will pray for relief for the families of all of our residents and of all of our partners. We will express our gratitude, share our worries, and reflect on the good that may come out of this. We will acknowledge the growing love for each other.

Personally, and I think I probably reflect all of our staff members, we are humbled and honored to serve these special people at this special moment. Residents’ stories reveal that these people built our country through their courage, determination, and character which remain steadfast. We learn from them, as will their grandchildren and great grandchildren do when they hear of the positive attitudes of their family patriarchs.

All long for home, but life is good.     Signed: Betsi Jones

 

 

 

Service Update – September 16, 2017

  • Thank you all for your continued support and patience. As outlined yesterday, we have entered every home to conduct an initial assessment of damages to determine priorities for remediation of any water damage that may have occurred.   Our staff on-site in Orlando is pleased to report that our neighbors staying at the Ritz-Carlton there are doing well and that their needs are being attended to.
  • We are working as expeditiously as possible to identify and prioritize work to be done on our list of apartments and we now have teams of experts in remediation on campus to begin the process of restoring apartments to ideal conditions.
  • We are also working to create a call center early next week that will use our inventory of each apartment’s condition to allow residents to call-in and receive information about their status.
  • As a reminder, at Moorings Park there will be a Sunday Brunch held in the Dining Room Clubhouse from 12:00 – 3:00 pm tomorrow. Regular dining operations will resume in the Clubhouse beginning Monday.
  • At Grey Oaks, dining will be available on Sunday from 12:00 – 2:00 pm at Grande Place. Also, we’re pleased to advise that beginning Wednesday, September 20th regular dining hours of operation will resume at the Sandwedge, Vynes, and The 105 restaurants.
  • Naples city government reports that only 43% of households now have power and that the “Boil Water Advisory” and 9:00 pm to 6:00 pm curfew remain in effect. Community safety continues to be the city’s foremost priority.

Dan Lavender
CEO

 

 

 

September 15th, 2017

Moorings Park Frequently Asked Questions (FAQs) – (Please see FAQs for Moorings Park at Grey Oaks Below)

Q:           When will the Clubhouse Dining Room, Trio and the CHL Cafe be made available for unrestricted service?

A:            There will be meal service each day from 1:00-4:00pm in the Clubhouse Dining Room until Saturday September 16, 2017. On Sunday, September 17, 2017, we will have a Sunday Brunch in the Clubhouse Dining Room from 12:00-3:00pm. Normal Dining Operations for the Clubhouse will resume on Monday September 18, 2017. Normal Dining Operations for Trio and the CHL Café will begin on Tuesday September 19, 2017.

Q:           Can I come home to my apartment home now?

A:            Full power has been restored.  However Naples is anything but a stable community. For example, Collier County Public Schools will not open until September 25th, this will cause continued employee and child care issues which should give you a sense of the remaining conditions in the county. Most businesses remain without power. We strongly encourage not returning until further notice.

Q:           Was my garage flooded? 

A:            Hurricane Irma brought an enormous amount of water to Moorings Park.  Additionally, we did receive storm surge the night of the storm that further magnified flooding.  That said, all water on property is removed and fully drained.  We are not aware of any cars damaged from excessive water.

Q:           How do I know if my home is safe for occupancy?

A:            We’ve entered every home to conduct an assessment. A & G Towers and Orchid Terrace are not habitable. Throughout the campus, a dozen units require drying and all appear habitable. Still, due to conditions in the county it is best to delay a return, expect an update on this next week.

Q:           How will my meal credits (points) be affected by this storm and my ability to return home?

A:            Although important, we’ve not had time to consider such matters due to higher priorities.  As always, Moorings Park will act fairly and with integrity.

Q:           There appears to be much damage to our landscaping, when will it be addressed?

A:            Over the past 4 days we have made considerable progress to remove road obstruction, tree and limb removal, and general clean-up. We are acquiring all available resources to assist with this effort. We still have work to do and are committed to restoring our campus to its natural beauty.

Q:           Can we receive updated information on a timely basis?

A:            We are doing our best to keep people informed of storm status, impact, and aftermath.  Please keep in mind, this was a crisis situation that could only be fully appreciated if onsite.  Our priority was and remains “Safety First” for our people and then property protection.  In hindsight, we balanced these priorities quite well.  This is not to say we are not documenting lessons learned.  Clearly, there are improved technologies that can and will be adopted in the future.  More will be disclosed on this matter.

Q:           Why was the decision made to encourage IL residents to evacuate while the rest of the campus sheltered in place?

A:            Successful emergency management is a combination of scientific information and good judgement.  Prior catastrophes have not been conclusive on sheltering vs. evacuation. If you do evacuate, how do you select a location that is sure to have power and not be devastated by a storm without a certain path? Since all evacuation facilities are mostly full, what will the living arrangements be at the location? What negative outcomes will result just from the simple evacuation process with the frail?

Our Comprehensive Emergency Management Plan is clear that IL residents are responsible for making their own decisions based on accurate, real-time information.  For our frail elderly, this responsibility clearly rests with Moorings Park.  We did our best to inform all residents of the evacuation recommendation made by the Collier County Sheriff; most residents chose to act on his guidance.  For those who remained, we provided close oversight to ensure safety.  When the evacuation order was given at a late hour our first call was to Agency for Healthcare Administration (AHCA) for counsel.  They authorized us to remain and concurred that it would be extremely dangerous to evacuate fragile patients at that point in the time frame provided.  Had the evacuation order come earlier, we may have taken a different course.  After consulting with AHCA, Sherriff Rambosk was contacted on his cell phone and was provided with the information, including our decision to shelter with the approval of ACHA. He responded affirmatively. Communication with Sherriff Rambosk continued throughout the storm to share and exchange resources and information. The decisions made were both reasonable business judgements and in the best interest of our nursing and assisted living residents. Irma has proven once again that we can have great confidence in the quality of our buildings. Like with Katrina, we look forward to the lessons learned and continuous quality improvement to improve our processes.

 

Moorings Park at Grey Oaks Frequently Asked Questions (FAQs)

Q:           When will 105 and Vines be made available for unrestricted service?

A:            As soon as we receive the green light from Balfor Remediation.  They need to fully dry these spaces, assess for damage, and deodorize carpet.  Finally, we need to restock food and supplies to ensure a seamless transition. There will be meal service each day from 12:00-2:00pm in Grande Place until further notice.

Q:           Can I come home to my apartment home now?

A:            Full power has been restored.  However Naples is anything but a stable community. For example, Collier County Public Schools will not open until September 25th, this will cause continued employee and child care issues which should give you a sense of the remaining conditions in the county. Most businesses remain without power. We strongly encourage not returning until further notice.

Q:           Was my garage flooded?

A:            Hurricane Irma brought an enormous amount of water to Moorings Park at Grey Oaks.  Additionally, we did receive storm surge the night of the storm that further magnified flooding.  That said, all water on property is removed and fully drained.  We are not aware of any cars damaged from excessive water.

Q:           How do I know if my home is safe for occupancy? 

A:            We’ve entered every home to conduct an assessment.  Approximately 30 units experienced at least minimal water intrusion.  This may include incidents of slight puddling on window sills to a few homes that had experienced larger amounts of water on floor.  With quick action by employees, all issues remain water related and not fungal.  Aggressive drying and dehumidification is currently underway.  Similar to other spaces on campus, this will continue for a number of days, followed by another inspection and possible removal of specified materials.  The process is very surgical in nature. Still, due to conditions in the county it is best to delay a return, expect an update on this next week. 

Q:           How will my meal credits (points) be affected by this storm and my ability to return home?

A:            Although important, we’ve not had time to consider such matters due to higher priorities.  As always, Moorings Park will act fairly and with integrity.

Q:           Why did the community experience so much damage for such a new building?  Was this attributable to sub-standard construction?

A:            Quite the contrary!  MPGO held up well considering Hurricane Irma struck Naples as a high category 3 with gusts well into category 4.  This means all buildings were subjected to steady winds of

120 MPH with gusts to 140 MPH.  Many buildings in Collier County suffered far greater damage.  We are delighted how well all community buildings and appendages endured the storm.

Q:           Can we receive updated information on a timely basis?

A:            We are doing our best to keep people informed of storm status, impact, and aftermath.  Please keep in mind, this was a crisis situation that could only be fully appreciated if onsite.  Our priority was and remains “Safety First” for our people and then property protection.  In hindsight, we balanced these priorities quite well.  This is not to say we are not documenting lessons learned.  Clearly, there are improved technologies that can and will be adopted in the future.  More will be disclosed on this matter.

Q:           Why was the decision made to encourage IL residents to evacuate while the rest of the campus sheltered in place?

A:            Successful emergency management is a combination of scientific information and good judgement.  Prior catastrophes have not been conclusive on sheltering vs. evacuation. If you do evacuate, how do you select a location that is sure to have power and not be devastated by a storm without a certain path? Since all evacuation facilities are mostly full, what will the living arrangements be at the location? What negative outcomes will result just from the simple evacuation process with the frail?

Our Comprehensive Emergency Management Plan is clear that IL residents are responsible for making their own decisions based on accurate, real-time information.  For our frail elderly, this responsibility clearly rests with Moorings Park.  We did our best to inform all residents of the evacuation recommendation made by the Collier County Sheriff; most residents chose to act on his guidance.  For those who remained, we provided close oversight to ensure safety.  When the evacuation order was given at a late hour our first call was to Agency for Healthcare Administration (AHCA) for counsel.  They authorized us to remain and concurred that it would be extremely dangerous to evacuate fragile patients at that point in the time frame provided.  Had the evacuation order come earlier, we may have taken a different course.  After consulting with AHCA, Sherriff Rombosk was contacted on his cell phone and was provided with the information, including our decision to shelter with the approval of ACHA. He responded affirmatively. Communication with Sherriff Rombosk continued throughout the storm to share and exchange resources and information. The decisions made were both reasonable business judgements and in the best interest of our nursing and assisted living residents. Irma has proven once again that we can have great confidence in the quality of our buildings. Like with Katrina, we look forward to the lessons learned and continuous quality improvement to improve our processes.

 

 

 

September 15, 2017

Dear Residents,

Late last evening we thankfully had power restored to our Moorings Park campus. As previously communicated, Grey Oaks received power earlier. In addition to life safety, our efforts will now focus on our services for residents

Hurricane Irma has afforded our staff little time for reflection. However, early this morning I had a chance to speak with my home community landscapers. As we reviewed the damage and debris from the storm, he reluctantly mentioned that his pre-Irma staff of 27 now consisted of 4 workers. I thanked him and his team for all of his efforts. Moorings Park has fared much better although we are still not fully staffed.

Among the many stories of sacrifice and commitment, I was struck by the timely assistance we’ve received from Collier County Sheriff Rombosk. While preparing A & G residents for transport and temporary stay at the Ritz-Carlton, Cpl. David Scharre was dispatched to our campus. He related law enforcement agency’s assessment of community conditions including severe shortages of gasoline, water, electric power, open roads and critical sewage system overflows. He also relayed numerous instances of altercations resulting from the conditions and repeatedly suggested that our residents should consider external conditions and conserve fuel. Keep in mind the request to limit water usage to preserve the sewage system.

As you know, we have had a core team of dedicated professional staff on-site at both campuses before, during and after this disaster.  Our primary focus has been to prioritize the countless urgent and critical tasks. The restoration of power now allows us to move to the next step of our plan to ensure the integrity of our building and infrastructure, safe conditions within all living areas, and ongoing services for our residents.

Beginning today, we will expand our communications to include a series of frequently asked questions to make certain that residents have access to our most updated information. We will post the first by the end of the day today. In the meantime, I want to express my sincere appreciation to our staff who despite facing their own personal challenges, have never wavered in their commitment to professional and compassionate care for everyone they serve.

I addition, I would like to thank the many residents that have helped us reach out to their neighbors to provide comfort and assistance. Thank you for your patience as we continue to prioritize urgent and important tasks.

Sincerely,

Dan Lavender
CEO

 

 

 

September 14, 2017

I want to provide you an update on the status of our physical property at both Moorings Park and Moorings Park at Grey Oaks. While these assessments are critical, the triage process dictates resident comfort and care as the highest priority. Please understand that we’ve leveraged resources to the very best of our ability after enduring the impact of Hurricane Irma. Below, you will find the latest update regarding assessments, as well as actionable steps.

 

Moorings Park Grey Oaks:

The community suffered substantial damage to landscaping as a result of extreme wind conditions. Crawford Landscaping has already made significant efforts toward cleanup.  Residential homes in buildings A-L faired well in the storm.  However, a number of homes did experience some water intrusion from wind driven rain around window and door frames.  Balfor International Environmental Services has been retained to conduct remediation services.  With power now restored, conditioned air will advance the drying process and reduce any opportunity for fungal growth.  As of this writing, we have no documented observations of unsafe conditions.  Tests will be conducted to ensure all spaces are free of any such problems.  In homes that did experience water intrusion, Balfor is taking measures to pull back carpeting, reposition furniture and remove baseboard as necessary.  In more extreme cases, small sections of dry wall may be warranted.  Balfor will remove damaged materials that cannot be effectively dried using air conditioning and dehumidification.

Grande Place sustained water intrusion on a number of floors. Staff extracted areas of inundation as quickly as possible during and after Hurricane Irma.  This quick action has played favorably toward restoration.  We expect to have Oakstone completely dried out within one-week with minimal wall and carpet removal.  The Vines carpet was saturated but is now in the drying process.  Restaurant 105 was not negatively affected.  At this juncture, Balfor is focusing on drying, cleaning and deodorizing the dining spaces.

 

Moorings Park:

The community suffered substantial damage to landscaping resulting from extreme wind conditions. Crawford Landscaping has already made significant efforts toward cleanup.  Many street signs, light poles and the back gate were destroyed.  A small number of roofing tiles were also displaced on buildings.

Buildings A & G and Orchid Terrace:  These buildings sustained the greatest amount of water damage on the main campus. To effectively remediate wet and permanently damaged materials, these buildings cannot be occupied.  All Orchid Terrace residents were transferred on Wednesday to The Chateau with a small number of people relocated to The Arlington, a neighboring retirement community in Naples.  Similar to Orchid Terrace, Buildings A&G experienced substantial water intrusion, particularly those with a north side exposure.  Damage escalated to a level necessitating the relocation of over 100 residents and chaperones to the Ritz-Carlton Hotel in Orlando until September 24th.  We’ve contracted with ATP Environmental Solutions in West Palm Beach to start immediate remediation of all damaged areas.

Buildings OPQ, LMN, JK, Garden Homes:

Assessments are not complete in these multi-family buildings. However, early findings reveal far less damage; mostly limited to water intrusion around window and/or sliders located on the north and east sides.  In some instances small sections of drywall may be removed as part of the remediation plan.  A full assessment of these homes will be complete soon.  To date, we have not found any Garden Homes to be uninhabitable except for the E-building.  This is due to a generator failure. We are working with Aerial Water Proofing, a Naples based company, to conduct remediation in these homes.

The Chateau: The Chateau endured Hurricane Irma impressively well.  While a very small amount of water entered The Chateau, loss of air conditioning has been most impactful to our residents.  This has now been resolved with additional generator capacity.

Clubhouse, Bower Chapel, Trio:

Similar to Chateau, the Clubhouse stood strong with no notable damage or water intrusion. Bower Chapel remains essentially untouched by hurricane conditions. One front door was blown off during the storm’s greatest intensity.  Trio’s greatest vulnerability was the glass nano wall separating indoor and outdoor dining. Fortunately, the glass wall faces south and experienced little impact.

Ross Dickmann
VP Operations

 

 

 

September 14, 2017

Dear Residents,

  • A & G Tower residents on campus were transported via motor coach to the Ritz-Carlton Orlando Grand Lake accompanied by Moorings Park staff including an RN. A & G are now unoccupied to allow for remediation to begin.
  • Given the ongoing lack of electricity in some buildings we also canvassed Garden residents and arranged transportation and lodging at the Ritz-Carlton on a non-mandatory basis, many residents chose to relocate. If you live in Buildings B, C, D, E, F, H, I, J, O, P or Q and would like to relocate tomorrow (Friday) at noon, to the Ritz- Carlton through September 24th, please call Catherine Walters at 643-9177. Space is limited so please call ASAP. If there is no answer, please leave a message and we will get back to you.
  • We are now completing our assessment of all apartment water damage and beginning our remediation. Residents will receive an update on this process from Ross Dickmann tonight.
  • Lunch at Moorings Park will be served from 1:00 – 4:00 pm at the Clubhouse. Dan Lavender will be available at 10:00 am tomorrow (Friday) at Bower Chapel to provide campus status and progress, to residents who wish to attend.
  • Moorings Park at Grey Oaks residents will continue to receive constant contacts and calls from staff with updates. Lunch there will be available in the Grande Place Clubhouse on the 4th floor from 12:30 to 2:00pm, so please join us. Gary Handley will be available there to provide an update on campus status and progress.
  • We continue to receive reports from law enforcement staff that conditions throughout Collier County remain challenging with severe shortages of gas, electricity and water, along with many safety concerns. Thank you for your on-going patience and cooperation.

Sincerely,

Steve Brinkert
VP of Resident Services

 

 

 

September 13, 2017

To Residents of Moorings Park and Moorings Park at Grey Oaks

Dear Residents,

We continue to work with environmental experts to determine the scope of storm damage and prepare for restoration efforts. It has been determined that Orchid Terrace required evacuation which has been successfully completed today. We also determined that A & G Tower residences need to be temporarily relocated effective tomorrow and we have made all necessary preparations. Please see the attached letter below.

Communication with our Sheriff indicates continuing and severe county shortage of gas, water, groceries, electricity and lodging. We have secured adequate fuel for ongoing operation of our generators on both campuses while continuing to monitor electricity availability with FPL.

Residents at Moorings Park at Grey Oaks will continue to receive constant contact messages from staff there. We recommend that any residents who were away do not return to campus given the ongoing difficult conditions in Naples.

Lunch will be held at Moorings Park behind the Clubhouse from 1:00 – 4:00 pm on Thursday. Many thanks to our musical director John Fenstermaker whose performance today at the Bower Chapel was greatly appreciated.

Finally, our entire staff wants to express our thanks to the many residents who have maintained a positive attitude and demonstrated selfless support to neighbors and staff alike. We will continue to provide updates as available.

Sincerely,

Steve Brinkert
VP of Resident Services

 

Attached Letter:

Dear Residents,

We have contracted with ATP- Environmental Services, Fire Service Company and others to begin the restoration of both campuses. The experts are indicating that Orchid Terrace and the Tower residences represent the most critical needs. It is their recommendation that affected residents in these locations need to be relocated to expedite the restoration process.

We have advised residents of A & G Towers that we have made arrangements for transportation and lodging at the JW Marriott Hotel in Orlando, Florida. Residents are also free to make alternative plans if they wish. This process will begin tomorrow, September 14th. We anticipate the relocation will last through September 24th.

We are continuing to evaluate the requirements of all remaining independent living buildings and will keep you apprised of our findings as soon as they are available. We recognize the hardship this circumstance presents to you. However, based upon the recommendation of the disaster recovery experts, relocation of A & G is an immediate requirement.

Sincerely,

Steve Brinkert
VP of Resident Services

 

 

 

September 12, 2017

To: Residents of Moorings Park and Moorings Park at Grey Oaks

Dear Residents,

I would like to take this opportunity to express my sincere thanks to each of you. The past few
days have been challenging to say the least. In fact, we continue to advise away residents to delay
their return to either campus given the uncertainty of electricity. However, the hurricane has
certainly brought out the best in our community.

I have witnessed numerous examples of residents maintaining a positive attitude while caring for
each other in the face of hardship. Likewise our staff continues to demonstrate professionalism and
compassion throughout our campuses. This behavior truly represents the meaning of community.

I would also like to report an interesting occurrence discovered this afternoon. It appears that
electricity (and air conditioning) has been restored to Bower Chapel. As a result, we think this
presents a wonderful opportunity to enjoy a well-deserved respite from Irma’s aftermath.

Therefore, we are pleased to invite each of you to attend one of two concerts to be held in the
Chapel on Wednesday the 13th at 11:00 am or at 2:00 pm. Our musical director, John Fenstermaker has
graciously agreed to provide an organ concert dedicated to you.

In the meantime, lunch tomorrow will be at the Clubhouse from 1:00 to 4:00 pm.
Please be assured that we are working diligently to restore appropriate living conditions to our
campuses. And please know that we have an unwavering commitment to make certain that our
communities are soon restored to their natural beauty.

God Bless You,

Dan Lavender
CEO

 

 

 

Service Update September 12, 2017 10:30 am

  • Our team continues to make good progress toward restoring services to our campuses.
  • Our staff is working with Fireservice, a leading company in storm recovery to perform a systematic evaluation of our restoration needs and progress.
  • We are contracting for additional generators to increase our load capacity and receiving fuel from a variety of sources.
  • Lunch will be available today in the Garden Café area between 12:00 noon until 3:00 pm at Moorings Park.
  •  Given the uncertainty of electric power restoration, we request that away residents delay their return to either campus for the foreseeable future.
  • In the event of an emergency, please call the following:
    • Moorings Park: 261-5743
    • Moorings Park at Grey Oaks: 919-1611
  • Thank you all for your patience as we continue to assess campus conditions and we will provide additional updates as available.

Sincerely,

Steve Brinkert
VP of Resident Services

 

 

 

Service Update September 11, 2017 7:00 PM

 

  • Thank you to all of our residents for your understanding and excellent cooperation today. Our teams have made good progress as we work to restore all campus facilities.
  • Running water has now been restored in our buildings but please remember we are still under Notice to Boil Water.
  • We are working with several agencies to ensure appropriate generator capacity and provisions for fuel as we await restoration of FPL electric services which may still be a few days away.
  • Lunch will be available tomorrow (Tuesday) from 12:00 noon until 3:00 pm in the Garden Café area behind the Clubhouse. We served and/or delivered over 275 meals today.
  • In the event of an emergency, please call 261-5743.
  • We will continue to keep you updated with additional information when available.
  • Moorings Park Grey Oaks residents will receive constant contacts with latest campus information from staff. In the event of an emergency there, residents should call 919-1611.

Sincerely,

Steve Brinkert
VP of Resident Services

 

 

 

Update:  September 11th, 2017  – 11:45 am

Thank you for your patience!

We are working on the following priorities:

  1. Dining services will be grilling at the Clubhouse from 2:30 to 5:00 pm today. We will also be delivering food to each building during this timeframe. If you are planning to visit the Clubhouse, please first check with your neighbors to determine if they would like us to deliver food to them. We would appreciate it if you could provide us with a list of those names in the Dining Room so we can deliver food as needed
  2. Clearing internal roads to make emergency services and relief teams available to the entire campus.
  3. Restoring utilities, the entire county is without – Moorings Park is on a priority list.

Boil Water Notice! Do not drink the water until further notice.

For emergency needs, please call: 261-5743

Dan Lavender
CEO

 

 

 

Update:  September 11th, 2017  – 10:00 am

Moorings Park has weathered the storm. We have done a review of every residential facility and building at Moorings Park and Moorings Park Grey Oaks.  We are still without power, sewage, and potable water, but all core buildings and services are running on generator power. We are still assessing the damage to the Moorings Park campus and executing our repair and restoration plan.

Dan Lavender
CEO

 

 

 

Update: September 9th, 2017 – 11:30 am

The Collier County Sheriff’s Office is recommending a mandatory evacuation for Moorings Park due to concern for storm surge. If you are able to and wish to leave the area, please do so as soon as possible. We are currently executing a plan to move all independent living, assisted living and Chateau residents to available units on higher floors, we will have partners available to assist residents with the transition if you do not evacuate.

Dan Lavender
CEO

 

 

 

Update: September 8th, 2017 – 1:45 pm

Please find a video of this mornings Hurricane Discussion:

 

 

 

Update: September 8th, 2017 – 10:30 am

Updated list of dining and activities closures

Dining Venue Open Closed Re-Open Comments
MP Clubhouse 9/6-9/9 9/10 9/11 Saturday lunch only
MP Trio 9/6-9/7 9/8-9/12 9/13 Menu based on product availability
MP CHL Cafe 9/6-9/8 Normal Close 9/11
MPGO 105 9/6-9/12 9/13
MPGO Vines 9/6-9/12 9/13
MPGO Sand Wedge 9/6-9/12 9/13
Bower Chapel 9/8 9/9-9/10 9/11 Closed at end of today
Center for Healthy Living 9/8 9/9-9/10 9/11 Closed at end of today
Petti Center 9/8-9/9 9/9 9/11 Open until conditions worsen

 

 

 

Update: September 7th, 2017 – 7:30 pm

Hurricane Irma is still a strong category 5 storm that continues on a west, northwesterly path toward South Florida which is now under Hurricane Watch. The latest scientific models continue to show Irma’s forecasted track approaching Florida along the east coast. Preparations continue to be underway with our community with final measures to be in place by the end of the day Friday, well before any inclement weather is due to hit. Barring a mandatory evacuation, we will be prepared to shelter for the duration of the storm and have teams in place to manage the recovery process after. Our sheltering protocol includes ensuring the safety and well-being of our residents in Orchid Terrace and the Chateau.

Residents should continue to prepare their apartments with essentials outlined in the Hurricane Checklist with the understanding that storm conditions will be travel across the campus dangerous. The Hurricane Checklist has been distributed to all residents via in house mailboxes.

We will continue to hold daily meetings as weather permits for A-I in the Clubhouse Auditorium at 4:30 pm and for J-Q in the CHL Sheffield Theater at 6:00 pm.

Ross Dickmann
VP Operations

 

 

 

Update: September 7th, 2017 – 10:45 am

Our careful preparations for Irma continue according to our county approved disaster plan (CEMP).  Supplies, medications, water, and food have been received and are on hand.  Fuel for generators have been delivered in conjunction with pre-approved agreements while mindful that the government does have authority to redirect fuel based on need and has in some cases done so.  Still, we are prepared to shelter through the storm with teams of staff assigned during and after the storm.  The final phases of preparations will include removal of public furniture, causing the closure of some facilities and the pool.  Although we will be ready and will have teams of staff here during and after the storm, there remains a possibility of a mandatory evacuation.  If there is not a mandatory evacuation, please be assured that we are prepared to shelter here.

If you have loved ones in Assisted Living or Skilled Nursing, please know that we have targeted levels of supplies, food, medications, and staff to shelter the storm.  If there is a mandatory evacuation, we have agreements in place with other nursing homes to relocate those affected.

Everyone should be prepared for storm conditions that will make moving about the campus dangerous over the weekend.  As announced yesterday, it is likely that getting to the clubhouse may be unsafe, so please make sure that you have supplies, food, and water on hand in your apartment.

Again, we are executing a county prepared comprehensive disaster plan (CEMP) that will have us as prepared as possible.  Ross Dickmann, and the Operations team, and Diana Bailey and the Health Services team, are doing amazing work to prepare Moorings Park for Irma.  The county commissioners meet at noon today to discuss county preparations and Ross will continue to provide critical updates. In addition, we will be holding informational meetings in the Auditorium for buildings A-I at 4:30 pm today and at 6 pm in the Sheffield Theatre for buildings J-Q.

Dan Lavender
CEO

 

 

 

Update: September 6th, 2017 – 5:00 pm

As of 2:00 pm, Hurricane Irma remains a category 5 storm that continues on a west, northwesterly path toward Cuba, the Bahamas and South Florida.  The latest scientific models show Irma’s forecasted track approaching Florida to be moving to the east; this is favorable to Naples.  However, hurricanes have a tendency to fluctuate with even the slightest atmospheric change; therefore we should not draw definitive conclusions from this eastward shift, nor should be develop a sense of comfort.

Hurricane Update #2 issued last evening encouraged Moorings Park and Moorings Park at Grey Oaks independent living residents to leave Naples as per guidance from the Collier County Sheriff’s Office.  Many have followed this voluntary recommendation, while others have decided to remain at the community.  With no immediate plans by Collier County or the City of Naples to issue a mandatory evacuation order, both Moorings Park and Moorings Park at Grey Oaks continue to make preparations for sheltering in place.  Most preparation steps are now complete with remaining actions planned for completion by Friday; this is well before tropical force winds are expected to impact the Naples area.

In anticipation of potentially dangerous weather conditions, we will activate the dining availability schedule on page two.  Once the storm has passed, we’ll plan to resume normal dining scheduling. In the event we receive a more favorable weather outlook for the Naples area on Thursday and Friday, every effort will be made to resume normal dining operations over the weekend.  Future Hurricane Irma updates will address this matter.  Lastly, all Wellness activity cancellations can be seen on page two.

Dining Venue Open Closed Re-Open Comments
MP Clubhouse 9/6-9/9 9/10 9/11 Saturday lunch only
MP Trio 9/6-9/7 9/8-9/12 9/13 Menu based on product availability
MP CHL Cafe 9/6-9/8 Normal Close 9/11
MPGO 105 9/6-9/12 9/13
MPGO Vines 9/6-9/12 9/13
MPGO Sand Wedge 9/6-9/12 9/13

*Residents should consider ordering an extra meal on Friday evening for home dining

 

Activity/Venue Open Closed Re-Open Comments
Group Fitness Classes 9/7 9/8-9/10 9/11
Personal Training 9/7 9/8-9/10 9/11
Aqua Classes 9/7 9/8-9/11 9/12
Pool 9/7 9/8-9/11 9/12

 

Ross Dickmann
VP Operations

 

 

 

Update: September 5th, 2017 – 7:30 pm

Hurricane Irma has increased intensity to an extremely dangerous category 5 storm with winds exceeding 175 mph. Additionally, the storm is now tracking toward the southern tip of Florida including the Keys. If Irma’s path continues, Naples and all of Collier County will be susceptible to a direct hurricane hit. To increase your level of safety, we are following the recommendation of the Collier County Sheriff’s Office and encouraging all independent living residents that wish to leave Naples and proceed northward to a safer location to do so now. It is not too early to take this action considering traffic congestion and anticipated demand for gasoline.

The Chateau and Orchid Terrace fall under a well-defined hurricane preparation plan that also involves evacuation, if mandated by Collier County. We are currently making plans to move our Chateau and Orchid Terrace Residents pending a mandatory evacuation order. Please follow the standard departure protocol. If you are unable to reach the concierge, notify Kayla Douglass at 239 643-9189 or by email at kdouglass@mooringspark.org. For those living at Moorings Park at Grey Oaks, please contact Theresa Polidore at 239 919-1783 or by email at tpolidore@mooringspark.org. When calling, please provide the following information:

  1. Confirmation that you are leaving the area
  2. Your apartment home number
  3. Destination, if known
  4. Mobile phone number in which you can be reached

We’ll continue preparations at the community. Assuming there is no mandatory evacuation we will execute our hurricane plans and have teams on site. If you do leave under voluntary conditions, and are capable of doing so, move outdoor furnishings into your home. Our facilities team is available and will move furnishings for those who are not able. Be sure to lock all doors and windows to your home and shut off all lighting. You can leave the thermostatic control at a normal temperature. Pets should accompany their owners and not be left behind.

Finally, potential devastation of a category 4 or 5 hurricane cannot be overstated. Moorings Park and Moorings Park at Grey Oaks have taken great steps to prepare buildings for named storms, however, please do not assume Moorings Park, Moorings Park at Grey Oaks, or any other location in Collier County is a safe haven for a storm of this magnitude.

Ross Dickmann
VP Operations