Moorings Park Receives Highest Honors in 5 Holleran Categories

July 15, 2014

grande lake outsideMoorings Park, a Continuing Care Retirement Community located at 120 Moorings Park Drive in Naples, announced it has received Highest Honors in 5 categories and significantly exceeded National Benchmark comparisons in a total of 36 categories in a resident satisfaction survey completed by Holleran. Located in Mountville, Pennsylvania, Holleran has been serving the Senior Living field for two decades by providing satisfaction and engagement research, organizational assessments, leadership evaluations, and focus group facilitation to many of the largest and most progressive not-for-profit providers in the country. Holleran largely specializes in partnerships with the Continuing Care Retirement Community sector through its employee, resident, family satisfaction, and engagement research.

Holleran’s National Benchmarks are based on a regularly updated proprietary database and reflects surveys undertaken during the past 24 months in 256 communities in 36 states. The database contains more than 57,900 Independent Living surveys. Conditions for Highest Honor designation include an Overall Satisfaction rating in the 70th percentile or higher, factors that are significantly above the Holleran National Benchmark and in the 90th percentile, and a response rate of at least 70%.

Holleran’s Moorings Park survey was conducted between March 2 and March 16 of this year. The results reflected responses from 369 of the community’s 521 current residents, a response rate of 70.8%. Moorings Park exceeded the Highest Honor conditions in the Overall Satisfaction, Availability of Suitable Resident Activities, Overall Satisfaction with Clubhouse Dining, Visual Appeal of Meals, and Effectiveness of Rehabilitation Services as Provided by The Chateau categories. In addition, 94.6% of respondents indicated they would recommend Moorings Park to a friend or relative, a number that exceeds the Holleran National Benchmark by 9%. Further, 92.2% of respondents would select Moorings Park again, a number that exceeds the Benchmark by 9.9%.

Other factors significantly above the Holleran Benchmark included the following:

  • Fulfillment of Resident Contract
  • Fulfillment of Expectations as Promoted by Marketing
  • Efficiency/Accuracy of Billing Department
  • Effective Management of Community Changes/Growth
  • Fairness and Consistency of Policy Administration
  • Friendliness/Courtesy of Staff
  • Quality of Transportation Services
  • Quality of Fitness/Wellness Center and Program
  • Comfort of Apartments
  • Upkeep and Repair to Buildings
  • Timely Response to Maintenance Requests
  • Appearance of Exterior Grounds
  • Quality of Service
  • leanliness of Dining Areas

“The mission of every associate at Moorings Park is to continuously improve the quality of the continuum of care and service we provide to each of our residents,” said Moorings Park CEO Dan Lavender. “Our residents are the truest barometer of our success in that regard, and because it is resident based, the Holleran survey provides an extremely valuable measurement of our efforts. We are pleased to have exceeded Holleran’s National Benchmark comparisons in 36 categories. We are particularly gratified by the Highest Honor designation received in the Overall Satisfaction category, and by the number of respondents who would not only choose Moorings Park again, but would also recommend Moorings Park to a friend or family member.”

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