The Chateau at Moorings Park Named Recipient of Governor’s Gold Seal Award

September 29, 2015

The Chateau® at Moorings Park has been named one of five new recipients of the Governor’s Gold Seal Award. Established in 2002, the Gold Seal Award program recognizes Florida nursing homes that have exceptionally high standards and display excellence in the quality of care delivered to their residents. currently hold the Gold Seal Award.

The 5-Star rated Chateau at Moorings Park is a Medicare-Certified Skilled Nursing Facility providing short term therapy, long term care, and memory care services. Receipt of the Governor’s Gold Seal Award is a testament to Moorings Park’s commitment to providing Simply the Best® quality healthcare and services available in the region. Chateau residents enjoy a full calendar of social, recreational, and spiritual activities, including music therapy and chaplaincy service. Moorings Park’s continuum of care is provided by fellowship-trained Geriatricians overseen by Moorings Park's Chief Medical Officer, Dr. Michael Gloth, a Fellow in the American College of Physicians and the American Geriatrics Society and Fellowship trained at Johns Hopkins University. Assisting Dr. Gloth in his efforts is Adrian E. Torres, MD, CMD. Dr. Torres is Board Certified in Internal Medicine, Geriatrics, Hospice, and Palliative Care and is also a Certified Medical Director. The team includes Sara Walther, ARNP, a Certified Gerontological Nurse Practitioner with extensive experience in Geriatrics.

The Gold Seal Award program was developed and implemented by the Governor’s Panel on Excellence in Long Term Care, which is composed of persons appointed by the Governor’s Office, Agency for Health Care Administration, Department of Health, Department of Elder Affairs, Florida Association of Homes for the Aging (now Leading Age Florida), Florida Health Care Association, Florida Life Care Residents Association, and the State Long Term Care Ombudsman.

“Nursing facility residents deserve to have access to high quality care,” said Florida Agency for Health Care Administration Secretary Elizabeth Dudek. “The facilities which receive the Gold Seal Award have demonstrated they are committed to an enjoyable, high quality experience for their residents.”

Facilities that wish to be considered for the Gold Seal Award must submit an application with supporting documentation to the Florida Agency for Health Care Administration which is then reviewed by the Governor’s Panel on Excellence in Long Term Care. The Panel considers stringent criteria and then makes recommendations to the Governor. Successful applicants must meet a quality of care scoring and ranking that places them in the top ten percent in their region or top 15 percent in the state and be a 5-Star facility in the Nursing Home Guide. They cannot have any Class I or II deficiencies within 30 months preceding their application and provide evidence of financial soundness and stability. They must participate in a consumer satisfaction process involving residents, family members, and guardians. They must demonstrate they involve families and members of the community in the facility on a regular basis and have a stable workforce. Finally, they must have an outstanding record with the State Long Term Care Ombudsman Council within the 30 months preceding their application and provide targeted in-service training to meet any identified training needs.

The Governor’s Gold Seal Award is the most recent acknowledgement of Moorings Park’s commitment to excellence. In July, 2014, Moorings Park learned it had received Highest Honors in 5 categories and significantly exceeded National Benchmark comparisons in a total of 36 categories in a resident satisfaction survey completed by Holleran, a Mountville, Pennsylvania based firm that has served the Senior Living field for two decades by providing satisfaction and engagement research, organizational assessments, leadership evaluations, and focus group facilitation to many of the largest and most progressive not-for-profit providers in the country. Holleran largely specializes in partnerships with the Continuing Care Retirement Community sector through its employee, resident, family satisfaction, and engagement research.

Holleran’s National Benchmarks are based on a regularly updated proprietary database and reflects surveys undertaken during the past 24 months in 256 communities in 36 states. The database contains more than 57,900 Independent Living surveys. Conditions for Highest Honor designation include an Overall Satisfaction rating in the 70th percentile or higher, factors that are significantly above the Holleran National Benchmark and in the 90th percentile, and a response rate of at least 70%.

Holleran’s Moorings Park survey was conducted between March 2 and March 16, 2014. The results reflected responses from 369 of the community’s 521 residents, a response rate of 70.8%. Moorings Park exceeded the Highest Honor conditions in the Overall Satisfaction, Availability of Suitable Resident Activities, Overall Satisfaction with Clubhouse Dining, Visual Appeal of Meals, and Effectiveness of Rehabilitation Services as Provided by The Chateau categories. In addition, 94.6% of respondents indicated they would recommend Moorings Park to a friend or relative, a number that exceeds the Holleran National Benchmark by 9%. Further, 92.2% of respondents would select Moorings Park again, a number that exceeds the Benchmark by 9.9%.

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